Parts Sales Representative

Austin, TX

Henna Chevrolet is seeking to fill the following position:

Parts Sales Representative

 

Duties:

  • Providing world-class service to our internal and external customers
  • Responsible for all aspects of parts sales (front counter, back counter and phone sales)
  • Research parts request & upsell – think outside the box to satisfy parts needs
  • Quote parts request & upsell
  • Complete parts sales/invoice in UCS
  • Send Customer to Cashier to Collect Payment or add to Charge Account thru Accounting
  • Parts delivery – front counter, back counter, drop ship, local delivery * Responsible for Will Call parts pick-ups
  • Keep customers updated on order status/notify customers when parts arrive
  • Responsible for knowing OEM & vendor policy and procedures
  • Assist in parts returns
  • Coordinate with Parts warehouse and Delivery Drivers on responsibilities
  • Collaborate with Parts Picker to stage parts
  • Manage parts cores
  • Manage warranty cores
  • Being proficient in multiple electronic parts catalogs
  • Being proficient with UCS (UCS is our dealer management and inventory computer software)
  • Follow procedures that insure security, location & count accuracy of inventory
  • Capture lost sales
  • Help team and parts manager as required

Qualifications & Requirements:

  • Keep a clean and well-organized work space
  • Professional personal appearance
  • Bilingual Spanish Speaker a plus but not required
  • Have an extremely high level of attention to detail and a focus on customer service
  • Parts Sales experience (3 Years) preferred
  • Verifiable references
  • Valid driver’s license
  • Pass drug testDeliver the highest level of service and convey a positive image to our customers.