Service Cashier

Austin, TX

Henna Chevrolet is seeking to fill the following position:

Service Cashier  

Responsibilities:

  • Inspect every service repair order for proper completion and accuracy
  • Collect the total retail charges from the customer in cash, check or authorized charge account
  • Provide the customer with the proper change and/or receipt
  • Complete the accounting section of the repair order as directed by the controller
  • Update the customer's service history file according to the procedures specific to the department's service history system
  • Deliver to the accounting department all repair orders closed during the business day
  • Control the keys associated with completed repair orders, return keys to the customer/or porter when bills are paid, and direct customers to where they may find their vehicle
  • File repair orders as directed by the service department manager
  • Answer the service department telephone, transfer calls to the people requested or best suited to take the calls, and take written messages when the needed personnel are not available
  • Control and turn into the business office any sublet bills associated with the repair orders
  • Ensure that customer complaints are handled promptly, with genuine concern and according to dealership guidelines
  • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, it's employees, or customers
  • Perform any other administrative tasks as directed by management  

Requirements:

  • High school diploma or equivalent
  • Ability to read, write, add, subtract, divide and comprehend written instructions and information
  • 6-12 months previous work experience (preferred)
  • Demonstrated customer service skills
  • Demonstrated communication and interpersonal skills
  • Previous industry experience (preferred)
  • Ability to operate an automobile